CSR Racing

Support Team April 5, 2013 Home / Frequently Asked Questions

Welcome to the official CSR Racing support page. Before you contact our team, please check out our FAQs below, as they contain the answers to the most common messages we receive:


iOS and Mac 

Android

Amazon

Windows

Support Team November 25, 2015 Home / Frequently Asked Questions

IMPORTANT: This process can only be carried out on profiles created on the Amazon version of CSR Racing.

 

Profiles can be transferred from the following platform:

  • Amazon

 

Profiles can be transferred to the following platforms:

  • iOS
  • Google Play / Android
  • Windows Phone 8.1 or higher
  • Windows Desktop 8.1 or higher

 

IMPORTANT: PLEASE READ

 

 Before you send us the information we need, please be aware of the following:

  1.  Any RP you have earned for the current season on your Amazon profile will not transfer to the new device - it will be permanently lost.
  2. Once your profile has been transferred, you will have all of your Multiplayer prizes and IAP purchases. However, these prizes and purchases will be permanently lost if you reset your profile to Level 1 to start a new game at any point in the future, and we will be unable to recover them
  3. Depending on which platform you transfer your profile to, your display name for Multiplayer leaderboards may change.
  4. Remember that transferring your profile to a different device will overwrite the profile currently on this device. The overwritten profile will be permanently lost, and we will not be able to recover it.

 

If  you have read the above, and would still like your profile to be transferred, please follow the instructions below:

 

  1. Take a screenshot of your options menu on your Amazon device, showing your UserID
  2. Download and install CSR on your chosen new platform, and take a screenshot of the options menu on that device (if you've never played CSR on this new device, you will need to complete the tutorial before you can access the options menu)
  3. Send our support team a message using the submit a request button at the top of this screen, making sure you include the two screenshots you took. You can attach them to your message using the Attach file button at the bottom of the form.

 

Once we have this information, we'll be able to proceed with the profile transfer. Please note that, due to the volume of profile transfer requests we're receiving at this time, it could take several days to complete this process.

 

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